After sale service policy:

To better serve our customer and make them be happy with their purchase, we will offer all-directional and direct efficient technical support to all customers worldwide.

For the printers:

1, Home installation and training are available, to enhance the abilities of printer operation and improve the problems solving competence.

2, 1 year trouble-free warranty, to ensure the excellent machine and reduce maintenance cost.

3, Life-long maintenance, to ensure the normal operation of the equipment; send the problems to the sale representative, they will settle the non-technical problems firstly, then deliver the technical problem to the engineer, the solutions will be feed back within 2 working days!

4, All spare parts are available, to remove the fears on any trouble in the future.

For the Inks:

1, Sample is available;

2, Quality warranty, 1.5 years outdoor life for solvent ink; 3 years outdoor life for eco solvent ink;

For the spare parts:

1, Original and brand new;

2, Sent out within 3 days;

3, 1 year trouble-free warranty, will send the free new part for replacement, but the broken one need to be sent back.